Frequently Asked Questions

How to register MsgSave?
Why not use Outlook backup instead?
Why can't I save emails in any format other than msg?
What details can you have in the archived filename?
Where can you archive file to?
Can MsgSave automatically scan my emails and only save specific email which include definable text in the email subject or body?
Does MsgSave automate the archival process?
How do I find a specific email once the email has been archived?
Can I re-archive Msg files that I have already saved?
Will MsgSave save my text and attachments?
What happens to attachments?
Can I save just attachments?
Can I get rid of attachments and just save the message text?
My email has one attachment but when I save it I get more files. Why?
Why do I get a message saying 'program is trying to access e-mail addresses you have stored in Outlook' when I run MsgSave?
The MsgSave button is on my toolbar but, when I click it, nothing happens. What do I do?
The MsgSave icon disappeared from my toolbar. What do I do?
I get MsgSave add-on error: "Load behaviour: Invalid"
I've uninstalled MsgSave but the button still appears on the toolbar. How do I get rid of it?
How do I get my messages back into Outlook if I save and delete them?
Is it possible to schedule MsgSave to run at regular intervals and save my messages without me clicking the MsgSave button?
Who uses MsgSave?
Which versions of Outlook does MsgSave work with?
Does MsgSave work on Microsoft Vista and Outlook 2007?
How to transfer MsgSave to another machine?
When generated key doesn't work

How to register MsgSave?

For full information on how to register MsgSave software please click to download registration instruction.
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Why not use Outlook backup instead?

MsgSave creates an individual file for every email with the attachment inside so you can find a specific email from the comprehensive filename.

Why can't I save emails in any format other than msg?

At the current time, MsgSave only saves messages into .msg format. As far as we are aware, you cannot save an email sent in html format to rtf and vice versa. In addition, saving emails to certain formats, such as html or txt, does not incorporate any attachments. Since MsgSave is intended to automate the saving of multiple emails (all of which could be in different formats), we use the .msg format because this is the only save format that catches all email formats as well as incorporating the attachment into the saved file.

What details can you have in the archived filename?

MsgSave filenames can be customised for each email folder to include email details such as sent date, sent time, originators email address, recipients address, email subject, definable text field.
view screen shot of this process

Where can you archive file to?

MsgSave can be configured to save each email folder to a specific location on disk. These can be on your Network server (via a mapped drive), PC or removable device such as CD, USB memory, external hard disk etc.
view screen shot of this process

Can MsgSave automatically scan my emails and only save specific email which include definable text in the email subject or body?

MsgSave can filter out emails which either include or exclude specific text and then based on these rules it will save the emails to disk.

Does MsgSave automate the archival process?

You can either automate archiving by configuring individual email folders to save to specific directories or use filter rules or highlight specific emails and save these to a destination.

How do I find a specific email once the email has been archived?

You can sort emailsusing My Computer or Windows Explorer into date order or by originator or recipient etc without the need for Outlook as files have a filename which is configurable. e.g. 2003 12 03 16.32 - sender's name- recipient's name - subject text - custom text . MSG

Can I re-archive Msg files that I have already saved?

Yes. Any msg file can be copied back into Outlook and then, by running MsgSave, you can re-export files using your defined file naming convention.

Will MsgSave save my text and attachments?

You can configure MsgSave to save both or just the email body or just the attachment.

What happens to attachments?

All messages saved by MsgSave are saved in .msg format which saves the email AND its attachment in a single file. When you open the saved file again it opens in an Outlook window just as the original would and you can still access the attachment from there.

Can I save just attachments?

Yes, select the folder or message(s) containing the attachments to be saved and run >MsgSave as normal. On the Save Options screen select 'Save Attachments Only' and click Save. Now select the path and save option you require on this next dialog and click Save again. The attachments will be saved to your chosen location.

Can I get rid of attachments and just save the message text?

Yes, MsgSave allows for attachments to be stripped from a message before saving. Simply check the box which says 'Remove attachments before saving message' or, for configured folders, select 'Yes' from the drop down list next to this text on the 'Configure Save Options' dialog.


Technical

My email has one attachment but when I save it I get more files. Why?

This is usually due to the email being in HTML format. When an email is in html format and has images in that html, these are also saved as attachments<. This is a feature of Outlook, which counts the images as attachments to the emailrather than as part of the body.

Why do I get a message saying 'program is trying to access email addresses you have stored in Outlook' when I run MsgSave?

You have an earlier version of MsgSave. Version 4.0.0 and later does not trigger this message. You should upgrade!

The MsgSave button is on my toolbar but, when I click it, nothing happens. What do I do?

Do the following:
In Outlook, go to Tools - Options. Select the Other tab, then the Advanced Options button followed by the COM add-ins button. This will display a list of COM add-ins currently installed. If MsgSave is listed, select it and click remove, if not go straight to the next step. Next click on Add and navigate to the directory where you installed MsgSave (if you kept the default it is C:\Program Files\Microsoft Office\office\addins\MsgSave). Select the msgsave.dll file and click OK, MsgSave should now be listed. Click OK again and you should receive the following message "MsgSave Outlook COM add-in has been loaded". Continue to click OK until you are back to the main Outlook window. MsgSave should now be working properly.

The MsgSave icon disappeared from my toolbar. What do I do?

Do the following:
In Outlook, go to Tools - Options. Select the Other tab, then the Advanced Options button followed by the COM add-ins button. This will display a list of COM add-ins currently installed. If MsgSave is listed, select it and click remove, if not go straight to the next step. Next click on Add and navigate to the directory where you installed MsgSave (if you kept the default it is C:\Program Files\Microsoft Office\office\addins\MsgSave). Select the msgsave.dll file and click OK, MsgSave should now be listed. Click OK again and you should receive the following message "MsgSave Outlook COM add-in has been loaded". Continue to click OK until you are back to the main Outlook window. MsgSave should now be working properly.

I get MsgSave add-on error: "Load behaviour: Invalid"

Do the following:
In Outlook, Go to Menu Help About Microsoft Office Outlook, click "Disabled Items" button, select MsgSave and click "Enable" button and OK to close the dialog box. Restart MS Outlook. If MsgSave icon is still missing from the toolbar please read The MsgSave icon disappeared from my toolbar. What do I do?.

I've uninstalled MsgSave but the button still appears on the toolbar. How do I get rid of it?

Select Tools-Customize from the menu. On the dialog which appears select the toolbars tab. Make sure Standard is highlighted and click Reset. The MsgSave button will disappear. N.B. if you have any other COM Add-ins which install buttons to this toolbar, they will disappear too!

How do I get my messages back into Outlook if I save and delete them?

Simply drag and drop them into Outlook. Select the saved msg file(s) that you wish to restore from the windows directory they were saved in. Hold down the mouse button and drag them into the Outlook folder you want them in and release. They will then appear in that folder as normal email messages.

Is it possible to schedule MsgSave to run at regular intervals and save my messages without me clicking the MsgSave button?

Not Yet! Automatic scheduling is currently on our development list for a future version of MsgSave.

Which versions of Outlook does MsgSave work with?

MsgSave works with Microsoft Outlook 2000 and above including Outlook 2007. It does NOT work with Outlook Express.

Does MsgSave work on Microsoft Vista and Outlook 2007?

MsgSave works on Microsoft Vista and Outlook 2007 however users are strongly recommended to try it with Vista and Outlook 2007 before they buy it. We offer only limited support for Vista due to specific permission issues for various version of this operating system. Refund claims for Vista users may not be accepted.

How to transfer MsgSave to another machine?

MsgSave has a license transfer facility. On the old machine, click the 'About' tab, make a note of the Registration Key and then click the Remove Key button. Confirm you want to remove and then make a note of the uninstall code which is displayed. When you are ready to generate a new key, go to the registration site and click the 'Replace/transfer a key' link. Enter your uninstall code, the hardware fingerprint of the new machine then select the radio button next to the key with your old registration code (which you noted earlier). Click Replace Old Key and a new key will be generated and emailed to you.

When generated key doesn't work

User gets an Invalid Key message. Usually one of 2 reasons.
First check that the hardware ID they entered is correct. If it is then they may be entering the name/key incorrectly. They are case sensitive and should be entered EXACTLY as they appear in the email. Also check they are entering zeros not the letter O if there are any in the key. It's hexadecimal so can only be 0-9 or A-F.