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Content Management Login
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Known Problems
2018-07 Security and Quality Rollup updates for .NET Framework

We are aware of a problem where MsgSave disappears from Outlook following the installation of the
2018-07 Security and Quality Rollup updates for .NET Framework.  Currently, the problem has only manifest on Windows 7 64-bit systems.

Microsoft have issued fixes to resolve this, please see 2018-07 Security and Quality Rollup updates for .NET Framework.

In the event that you are not able to install the fix, you could consider the following alternatives:

One option could be to remove the offending fix but we would not recommend this.

Another workaround involves re-enabling the User Account Control (UAC) setting if it is disabled.

This did appear to work although please be aware that it could potentially cause other, practical problems i.e. prompting the user to enter a user/password with administrator-level permission.

If you would like to try this, here are the steps which we followed:

  • Enable UAC if it is disabled i.e. set UAC back to the default setting.
  • Reboot the PC.
  • Reinstall MsgSave (use whichever version you have currently installed).
  • During the installation, select the repair option.
  • The changed UAC setting will need to be left, otherwise MsgSave will not appear.
We suggest trying this on one PC first and please be aware that there is the possibility that it will need to be changed back at some future time.

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Sarcophagus Content Management Interface


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Sarcophagus™ Ltd Langham House, 148 Westgate, Wakefield, WF2 9SR, West Yorkshire, United Kingdom
UK Phone: +44 (0) 1924 580999 Fax: +44 (0) 709 2340 601

Sarcophagus Limited is a company registered in England and Wales with company number: 3780350
VAT number: 758536881

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