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New ISP - may cause Licence to become invalid
16/10/2012

This issue only affects a small number of customers.

Due to a change of ISP, if your installation of MsgSave is using the fallback mechanism (IP Socket) to connect to our Licence Management Server it may fail and become invalid.

The preferred solution to this issue is to download and install the latest version of MsgSave which has improved mechanisms for connecting via the web service to the Licence Management Server.
If you use a proxy server to connect to the internet you should enter the proxy server details into MsgSave by clicking on the `Setup Proxy` button on the Reminder window.

If your MsgSave licence is still invalid (ie: it still cannot connect via the web service) then you will need to update your IPconfig.dat file with the new IP address: 82.68.241.83 so that the fallback mechanism can connect to the server.

You should find your IPconfig.dat in one of the following locations:
Vista/Windows 7: C:\Users\username\AppData\Roaming\Sarcophagus Ltd\MsgSave\
Or C:\Users\username\AppData\Local\Sarcophagus Ltd\MsgSave\
XP: C:\Documents and Settings\username\Application Data\Sarcophagus Ltd\MsgSave\

You may also need to update your firewall to allow this connection.

 


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Sarcophagus Content Management Interface


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Sarcophagus™ Ltd Langham House, 148 Westgate, Wakefield, WF2 9SR, West Yorkshire, United Kingdom
UK Phone: +44 (0) 1924 580999 Fax: +44 (0) 709 2340 601

Sarcophagus Limited is a company registered in England and Wales with company number: 3780350
VAT number: 758536881

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